STATEMENT OF COMMITMENT
The Wild Exchange is committed to providing a safe and supportive environment for children to play, learn and develop in an outdoor setting, hand in hand with their primary caregiver. We prioritise the rights of children to explore, learn and grow within a safe environment, with clear pathways for seeking help and support if required. The Wild Exchange is centred around values of kindness and freedom and is dedicated to creating a culture in which children feel free to explore and play because the physical environment and the people surrounding them make this safe to do so.
You can read our full code of conduct here.
If you have more than one child attending from your immediate family, the second can be booked at a 15% off discount, and the third at 20% off. Please contact us to redeem your discount code and book your whole tribe in!
CANCELLATIONS & REFUNDS
Cancellations can be made up to 72hrs prior to the first class or workshop for a full refund. If you are unable to make a class during the term, we cannot offer a refund, however if you get in touch we may be able to offer a small credit toward our casual holiday workshops, pending availability. Please contact us immediately if you need to cancel or reschedule a booking.
If a session is cancelled by The Wild Exchange due to unsafe weather conditions or other unforeseeable circumstances, a credit toward holiday classes, or a refund of the amount of one class will be offered.
The Wild Exchange collects and securely stores the personal information you provide when booking one of our services, contacting us through the contact form, or subscribing to our email database. This information includes name, contact email and phone, and your child's first name. Under no circumstances will your information be shares or made accessible by any third parties.
All payments are made securely online using Stripe. Your credit card information and billing address will not be accessible by us. If you suspect a fraudulent charge to your credit card by The Wild Exchange, please contact us immediately, as well as your card issuer to investigate.
Upon booking a class or workshop at The Wild Exchange, you will be asked to read and agree to our code of conduct, and whether or not you agree to having any photographs of you or your child taken and used for online marketing purposes.
Still looking for answers? Get in touch!